general

Ergatta FAQs

<Ergatta FAQs

Member Resources

General

contact ergatta customer support ergatta ios & android companion apps ergatta referral program ergatta warranty

Getting Started

how can i power the ergatta on/off? raising & lowering your mounting arm i'm having trouble registering my account apple watch integration how to pair your samsung galaxy buds pro headphones how to pair your whoop fitness tracker i purchased an ergatta secondhand - how can i get started? how can i reset my password? how to pair your bluetooth headphones, speakers or air pods setting up your ergatta creating your profile calibrating your profile key metrics overview how to pair your heart rate monitor safety recommendations

Maintenance

general maintenance

Manuals & Assembly Instructions

concept2 rowerg connection kit user manual ergatta lite assembly instructions ergatta user manual high-rise kit assembly waterrower upgrade package user manual waterrower upgrade package with smartrow assembly repackaging your ergatta lite disassembling your ergatta lite ergatta luxe assembly instructions fill or empty your water tank disassembling your ergatta luxe repackaging your ergatta luxe ergatta upgrade package assembly

Troubleshooting

connecting your power cable to the ergatta rower or ergatta luxe rower re-assembling the inner pulleys how to loosen and tighten the ergatta lite's bolts how do i find my rower's serial number? i am seeing a "select account owner" error troubleshooting pairing your heart rate monitor troubleshooting pairing bluetooth headphones, speakers, or airpods inconsistent metrics/rowing data i am seeing a "usb connection issue" error on my ergatta i am seeing the "cannot delete this profile" message. how can i delete my profile? troubleshooting strava connections my mounting arm will not lock into place my footpads are slipping troubleshooting internet connection my ergatta lite sensor wire is too short reassembling the tie rods my touchscreen isn't turning on error message troubleshooting i'm seeing a "failed to connect to ergatta" error on my ergatta my rower is making noises my ergatta's tank water doesn't look clear

Troubleshooting - WaterRower Upgrade Package

how do i find my waterrower upgrade package serial number how to power off your waterrower upgrade package why don't my real-time metrics in the ergatta app match the metrics on my s4? i am seeing a "usb connection issue" error on my waterrower upgrade package my ergatta upgrade kit bracket doesn't fit between the forward risers smartrow bracket assembly - common issues

Warranty Requests & Help Videos

replacing the key brackets replacing the locking plates replacing the sensor assembly replacing the forward riser wiring replacing your waterrower upgrade kit wires adjusting the recoil belt replacing your sensor disk ergatta lite arm replacement replacing your ergatta lite forward riser ergatta lite kickstand replacement ergatta lite rail replacement ergatta lite handle replacement replacing your ergatta lite tank and arm load wheel and guide wheel replacement wire harness replacement submitting a warranty claim checking your wires touchscreen replacement rower handle & belt replacement/adjustment replacing your touchscreen mount tank assembly replacement with mounting arm mounting arm replacement ergatta rail replacement seat replacement replacing your footboard replacing the pivot block replacing the recoil belt replacing the bungee cord replacing the rear spacer foot strap replacement aligning the water level sticker i lost my power cable tightening the recoil belt how to loosen and tighten the ergatta rowers bolts

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Our team is available Mon–Fri from 10am–5pm EST

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Product Reviews (1553)Shop Reviews (7)

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The Ergatta Luxe Rower

1 week ago

Griffmcc

Torn Achilles

I started using my in laws Ergatta for cardio after I had torn my Achilles tendon. I can only use one leg in the straps but it’s a great work out. I’m grateful that I can still get cardio in.

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The Ergatta Luxe Rower

1 week ago

Liam C.

The First Piece of Fitness Equipment I Actually Look Forward to Using

I absolutely love my Ergatta Rower. It’s one of those rare pieces of fitness equipment that actually makes me want to use it.

The design is beautiful, the build quality feels excellent, and it looks more like a piece of handcrafted furniture than something that belongs hidden away in a home gym. But what really makes Ergatta special is the experience. The game-based workouts completely changed rowing for me. Instead of staring at a timer and counting down the minutes, I’m focused on hitting targets, competing, improving my scores, and pushing myself just a little harder each time.

It somehow manages to make a genuinely tough workout feel engaging and rewarding. I can get completely locked into a session and realize afterward that I worked much harder than I probably would have with a traditional workout.

I also love that the experience adapts to your ability. You don’t have to be an elite athlete to enjoy it, and as you improve, there’s always another challenge waiting for you. It gives you a real sense of progression rather than simply logging another workout.

The water resistance is smooth, natural, and incredibly satisfying, and the sound of the water adds something you simply don’t get from most exercise equipment.

I’ve owned and used plenty of fitness equipment over the years, and Ergatta is easily one of the few that I genuinely look forward to getting on. It’s beautifully designed, incredibly well thought out, challenging without being boring, and actually makes exercise fun.

If you’re someone who has trouble staying motivated with traditional workouts, Ergatta figured out something special. This isn’t just a rower I own. It’s a rower I actually use, and that might be the highest compliment I can give it.

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The Ergatta Luxe Rower

2 weeks ago

Christina V.

What I’d Hoped For

I live in an old house without a lot of storage room, so I needed a rower that didn’t just work but that could easily stow and not look horrible in our living room. Could not be happier with how this folds up and how it looks! But the real bonus for me is the quiet splashing sound instead of the chain and the scenic rows options. 10/10

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The Ergatta Luxe Rower

3 weeks ago

Jonahbro67

Really cool and helpful

a really good exercise machine that, altohugh i have nothing to say about in specific, is still really good. Endeavor is a really fun game that i play whenever i excersixe

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The Ergatta Luxe Rower

1 month ago

Michele

Moving meditation

I love my Ergatta rower. It’s relaxing exercise and the results stunned me. They came quietly; I didn’t notice it happening and then one day my core and legs were hard as rocks. I have ab definition! It was easy and no trips to the gym were involved. I add a little time with dumbbells and it’s a full body workout that I actually enjoy. I don’t kill myself with races or even sprints -I have a mellow row and focus on slowly improving cardio capability. I’m 72 and I can bounce up and down stairs, I can run, I sleep better and I’ve slimmed down.

This rowing machine has been an invaluable investment in my health. I wouldn’t give it up! And it looks beautiful parked up against my bedroom wall.

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