Return Policy | Ergatta

RETURN POLICY

Try the Ergatta experience risk-free with our 30-day trial. Not fully satisfied? Start a return within 30 days of delivery for a full refund on the product and membership fees.

Ergatta rower returns are picked up from your home by a technician if you purchased expert assembly. If you opted to self assemble the rower, you will be required to send the rower in its original packaging back to us. Please keep all original packaging to pack the Ergatta rower for return. Ergatta will provide a pre-paid return shipping label.

Because of the size and weight of the rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid for your delivery. This amount will be deducted from the total amount of your refund.

Returned orders must be received in their original condition to be eligible for a refund. If the Ergatta is returned with damaged or missing parts, Ergatta reserves the right to charge additional fees or refuse a refund.

Ergatta Upgrade Package and Concept2 RowErg Connection Kit will be sent a return label to ship the item back to us. We do not offer a refund on shipping costs. This amount will be deducted from the total amount of your refund.

All apparel and accessories, including the rower gloves, mat, and seat cushion, may be returned within 30 days of delivery for a refund if in the original packaging. Any open or used apparel/accessories may not be returned or exchanged. We do not provide refunds for any shipping costs on accessory or apparel orders. High Rise Kits returns will be refunded less the cost of shipping ($25).

All power cable sales are final.

To initiate your return, please email support@ergatta.com.

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Product Reviews (1553)Shop Reviews (7)

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The Ergatta Luxe Rower

1 week ago

Griffmcc

Torn Achilles

I started using my in laws Ergatta for cardio after I had torn my Achilles tendon. I can only use one leg in the straps but it’s a great work out. I’m grateful that I can still get cardio in.

The Ergatta Luxe Rower

1 week ago

Liam C.

The First Piece of Fitness Equipment I Actually Look Forward to Using

I absolutely love my Ergatta Rower. It’s one of those rare pieces of fitness equipment that actually makes me want to use it.

The design is beautiful, the build quality feels excellent, and it looks more like a piece of handcrafted furniture than something that belongs hidden away in a home gym. But what really makes Ergatta special is the experience. The game-based workouts completely changed rowing for me. Instead of staring at a timer and counting down the minutes, I’m focused on hitting targets, competing, improving my scores, and pushing myself just a little harder each time.

It somehow manages to make a genuinely tough workout feel engaging and rewarding. I can get completely locked into a session and realize afterward that I worked much harder than I probably would have with a traditional workout.

I also love that the experience adapts to your ability. You don’t have to be an elite athlete to enjoy it, and as you improve, there’s always another challenge waiting for you. It gives you a real sense of progression rather than simply logging another workout.

The water resistance is smooth, natural, and incredibly satisfying, and the sound of the water adds something you simply don’t get from most exercise equipment.

I’ve owned and used plenty of fitness equipment over the years, and Ergatta is easily one of the few that I genuinely look forward to getting on. It’s beautifully designed, incredibly well thought out, challenging without being boring, and actually makes exercise fun.

If you’re someone who has trouble staying motivated with traditional workouts, Ergatta figured out something special. This isn’t just a rower I own. It’s a rower I actually use, and that might be the highest compliment I can give it.

The Ergatta Luxe Rower

2 weeks ago

Christina V.

What I’d Hoped For

I live in an old house without a lot of storage room, so I needed a rower that didn’t just work but that could easily stow and not look horrible in our living room. Could not be happier with how this folds up and how it looks! But the real bonus for me is the quiet splashing sound instead of the chain and the scenic rows options. 10/10

The Ergatta Luxe Rower

3 weeks ago

Jonahbro67

Really cool and helpful

a really good exercise machine that, altohugh i have nothing to say about in specific, is still really good. Endeavor is a really fun game that i play whenever i excersixe

The Ergatta Luxe Rower

1 month ago

Michele

Moving meditation

I love my Ergatta rower. It’s relaxing exercise and the results stunned me. They came quietly; I didn’t notice it happening and then one day my core and legs were hard as rocks. I have ab definition! It was easy and no trips to the gym were involved. I add a little time with dumbbells and it’s a full body workout that I actually enjoy. I don’t kill myself with races or even sprints -I have a mellow row and focus on slowly improving cardio capability. I’m 72 and I can bounce up and down stairs, I can run, I sleep better and I’ve slimmed down.

This rowing machine has been an invaluable investment in my health. I wouldn’t give it up! And it looks beautiful parked up against my bedroom wall.

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